Refund & Cancellation Policy

We want you to be satisfied with Sofa.st. This policy explains when you can get a refund and how to request one. It forms part of our Terms of Service.

14-day full refund

If you are not happy with a paid subscription, you may request a full refund within 14 days of your initial purchase. We will refund the full amount you paid, no questions asked.

After 14 days

After the first 14 days, payments are non-refundable, except where a refund is required by applicable consumer-protection law. You can cancel at any time to stop future charges (see Cancellations below).

Renewals

Subscriptions renew automatically. Renewal payments are generally non-refundable, so please cancel before your next billing date if you do not wish to renew. If a renewal was clearly charged in error, contact us and we will make it right.

Cancellations

You can cancel your subscription at any time from your account or by emailing us. When you cancel, your plan stays active until the end of the current billing period, and you are not charged again after that.

How to request a refund

Email [email protected] from the address on your account, with your order or receipt details. Refunds are processed through our Merchant of Record, Polar, back to your original payment method. It may take a few business days for the amount to appear, depending on your bank or card provider.

Contact

Questions about a payment or refund? Email [email protected].